I have been a loyal customer of this place, but my recent experience was highly disappointing. I ordered a poke bowl, but the sauce was missing, resulting in a tasteless dish. When I called to inform them, their response was to offer extra sauce next time. Is this really a solution? A poke bowl swimming in sauce is also not what I want !
Mistakes can happen, but it's crucial to know how to handle them properly. Sadly, this experience has made me decide not to order or eat here again.