I can't express enough how many issues I encountered in one night. The experience reminded me of an outdated Pakistani restaurant at the corner of Anarkali Bazar.
1: Regarding hygiene, their tables were very sticky. After changing to another table, it was in the same unclean condition. The windows were so dirty that it seemed they had never been cleaned. I'm unsure about the kitchen's cleanliness, but it's likely similar. (Pictures attached)
2: The food was good and sufficient in quantity, thankfully not messed up. It saddened me that despite having the quality to produce such a taste, they seemed ungrateful. (Pictures attached)
3: Employees at the main counter were discussing their lives, leaning against the wall, and putting minimal effort into customer service. When customers left, tables weren't cleaned properly, reflecting a lack of commitment. I've never seen restaurant staff with such an attitude.
4: Despite it not being very busy, my order was mixed up with another in billing. Unfortunately, I didn't check the receipt on the spot, indicating employees making earnings with zero effort.(Bill in pictures attached)
5: The Kashmiri chai was very bad and cold. I strongly advise against ordering it. If I ever return, it'll be solely for the food, though I acknowledge their kitchen might not be very clean.
Advice to the restaurant owner: Train your staff, especially with foreign customers trying your country's food. Don't tarnish your country's name due to unhygienic employees. Or ask me next time and i will be glad to help you!