I dine in with 3 friends on a Saturday evening
1. Waiters are top and very patient, but the manager is very moody, and the way of talking was very rude and not professional, and not listening.
2. After ordering, we received the drink. No cups were on the table until I raised it to the waiter (received very cheap cups, and we can see that all other tables have different types of cups)
3. After receiving the drinks, we waited for a while to receive our starters (in the beginning, we requested that the starters be shared)
Once we raised to the head waiter that we want plates to eat the sharing food
He was super rude and he was just shouting that there was no plate to provide (actually every restaurant has it own rules and could be explained very calemely and nicely that there is no plate and you can eat all of you on one dish) (I can be very understanding)
Btw, thanks to the waiter who brought the plates, and he was apologising (not supposed to do it)
Overall, the experience could be good without the head waiters because the waiters are providing excellent service, and the food is good
In general, when a restaurant is hiring, a head waiter is supposed to be the nicest and the most welcoming and there to solve daily challenges, not to create them.