We’re travelling to Brussels for the weekend, there’s two of us eating out and we fancied pasta for the evening. Food quality was great, authentic Italian, can’t fault the food!
However, unfortunately we had an issue with the service. Our personal waiter was very polite, friendly and attentive. Unfortunately the manager came over and delivered the wrong food. We straight away attempted to send one plate back which was incorrect. However the manager assured us that it was the correct order and that we were wrong.
As we are vegetarian we were sure we didn’t order this dish containing meat and we assured the manager that we didn’t make the order.
The manager took away the meat dish, We proceeded to eat the dish that was correct, and we shared this between us for a few moments.
After continuing to eat the dish, the manager came back and attempted to remove the dish from us. However realised we had already started. She was not happy with this.
Although we understand that these things happen, and every so often we all make mistakes. And this is not a true reflection of the restaurant.
It was the attitude of the manager that we didn’t like. The manager was quite rude in this situation judging from her body language and facial expressions. Furthermore, she didn’t apologise either even though it was completely her fault.
The nice waitress can over later and apologised to us for the inconvenience, however this was not her fault.
We waited 5 mins or so, and the other dish arrived. So this was all fine. And the quality was great!
When we paid for the meal we didn’t receive any deductions for the inconvenience.
Just general politeness would go far from the manager in this situation, as we know it was an honest mistake.