Horrible Experience! My wife and I placed an order for 5 people at this restaurant a few weeks ago.
The order was completely incorrect and arrived three hours late. The delivery man didn't even apologize for the delay (and made an incredible noise with his scooter...) He had the audacity to promise us that the manager or someone in charge would contact us to address the issues we faced. We were assured that they would rectify the situation and make things right. However, it's been over FIVE weeks now, and we have not received a single call or any form of communication from the restaurant. This complete lack of follow-up and accountability demonstrates their disregard for their customers' concerns and shows that they don't take feedback seriously. It's clear that they have no intention of taking responsibility for their mistakes or making any effort to improve their service.
A few days later, I attempted to visit the restaurant in person to address the issues face-to-face. To my dismay, the restaurant was closed. However, I noticed that the kitchen located in the courtyard was open and operational. Hoping to speak to someone about our terrible experience, I approached the staff there and inquired if they could assist me. They informed me that the manager was not present at the moment. I left my contact information once again, hoping that this time someone would reach out to us. Unfortunately, there was no response from the restaurant.
Undeterred, I tried again the following week, only to find the restaurant closed once more. This time, I decided to investigate further and entered the courtyard. What I witnessed was shocking. I saw a delivery box containing fresh fish left outside the kitchen door, directly exposed to the scorching sun. It was clear that they had no regard for food safety practices, which is completely unacceptable and poses serious health risks to customers. See below.
Considering the price we paid, we expected to receive high-quality food, but that was absolutely not the case. It's not surprising when you see where the kitchen is located and the state it's in. Just take a look in the courtyard right next to it , where the so-called chefs smoke right in front of the kitchen entrance. Furthermore, I must highlight that it was an incredibly hot day, and despite the scorching heat, the chef continued smoking with the door wide open. This only added to our discomfort and raised further concerns about the overall hygiene and sanitation practices in the kitchen. It's unacceptable for a restaurant to operate in such a careless and unprofessional manner. I strongly advise everyone to steer clear of this establishment. Our experience was nothing short of a disaster, and we won't be returning.
Avoid this place at all costs!